An Introduction OF ISO 9000-9001Certification

  • Dr. Nishant Rastogi Assistant Professor, Management, IIMT, Aligarh
  • Monika Bharti Research Scholar, Commerce, S.V.PG College, Aligarh


The word "Quality" has many different definitions from "conventional" to "strategic". A conscious definition of quality generally describes the quality points as follows: One fits well, is best served or the decision is free for a longer period of time. Meeting "Customer needs", which strategically determine quality, is often associated with identifying and meeting customer needs in a mode that is better than that of competitors. According to Oxford Dictionary, quality is a measure of a similar type of problem, something that is measured at an excellent level. Quality is also determined by the unique characteristics or characteristics of someone or something.


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